Privacy Policy

PRIVACY POLICY

AirBox Global

Effective Date: February 12, 2026

1. Introduction

AirBox Global ("we," "us," or "our") operates an e-commerce platform that helps brands expand to global markets. We are owned and operated by AirBox Pte. Ltd., a company registered in Singapore with our registered office at 30 Toh Guan Road, #02-1A, Singapore 608840.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make a purchase from our platform. By using AirBox Global, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

2.1 Personal Information You Provide

• When you register, make a purchase, or interact with our platform, we may collect:
• Name, email address, and contact details
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Account credentials (username and password)
• Communication preferences and feedback

2.2 Information Automatically Collected

• When you visit our website, we automatically collect:
• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, clicks, and navigation patterns)
• Cookies and tracking technologies (see Section 5)
• Location data (based on IP address or with your permission)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing and shipping
• To communicate with you about your orders, account, and customer service inquiries
• To personalize your shopping experience and provide product recommendations
• To send marketing communications (with your consent) about new products, promotions, and updates
• To improve our website, products, and services through analytics
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping partners, marketing platforms, cloud storage providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.2 Brand Partners

As we facilitate sales for various brands through our marketplace, we may share order and delivery information with the relevant brand partners to fulfill your purchase.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of AirBox Global, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and improve your experience. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and deliver personalized content.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality (e.g., shopping cart, login)
• Performance Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain processing of your information
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw your consent for marketing communications at any time

To exercise these rights, please contact us at privacy@airboxglobal.com. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

9. International Data Transfers

As we operate globally and facilitate international commerce, your personal information may be transferred to and processed in countries outside of Singapore, including countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AirBox Pte. Ltd.
30 Toh Guan Road, #02-1A
Singapore 608840

Email: martketplaces@airbox.live
Website: www.airbox.global
Phone: +65 8494 0600

By using AirBox Global, you acknowledge that you have read and understood this Privacy Policy.